Whether it’s mother nature or an equipment glitch, being delayed or stranded at the airport is never enjoyable. Unfortunately, with the amount of travelers on flights every day and planes flying at capacity, it’s likely you will experience an unforeseen issue at some point.
So what should you do? Obviously, the first step is the most critical…get re-booked on another flight or find alternate transportation.
In some cases you may be within driving distance from home, that means you may want to hustle to the nearest rental car counter to reserve your car or even better, call your travel company to get one reserved faster.
However, if driving home is not an option, then here are some hints to help you navigate the situation.
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- First and foremost, get in the customer service line for your airline. You’ll need to be there to get a new boarding pass printed. BUT, while waiting, put a call into your travel agency to help get secured on another flight to ensure you have a shot at getting the coveted space.
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- Secondly, understand what you are entitled if your flight is cancelled or incurs a very long delay. Will the airline cover your room, a meal, etc.? Short delays (3 or less hours) likely will not provide any compensation but it never hurts to ask and ask nicely. It never hurts to ask for a lounge pass if your flight is delayed enough for you to enjoy the amenities it offers. Even if not offered, buying the pass may be well worth it if you are going to be stuck for an extended period. The U.S. Department of Transportation has compiled some information on its website: https://www.transportation.gov/airconsumer/flights-and-rights
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- Next, understand your itinerary. Airlines have made it difficult to switch back and forth on carriers and in many instances, your itinerary may be ticketed separately as the airlines no longer have a ticketing agreement. This means, if you have separate tickets for multiple airlines and your first flight is delayed or cancelled, your connecting carrier will not know. You may need to reach out to them to alter additional flights.
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- Don’t be afraid of social media. Sometimes tweeting about your needs (if you are not getting help from the airline counter) can garner you more attention and faster resolution. Just remember…be respectful. What’s the old adage about catch more flies with honey?…
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- While you are waiting, scout out options for food, hotels (should you get stranded overnight), rental car counters (if you decide to escape by car), etc. Having information at your finger tips will allow you to be prepared no matter the situation. (Check out the flight app FLIO).
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- Make sure your most current contact information is in your reservation so the airline or your travel agency knows how to get a hold of you should you need their assistance.
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- Finally, stay calm. Things out of your control are out of your control. Try to roll with it and maybe scope out interesting spots around the airport.